a letter of complaint.docx

1、 A Letter of ComplaintLearning aims:To master the structure of a letter of complaint by analyzing the model essay.To learn to express the problems clearly and effectively by using linking words.To improve the ability of thinking logically by drawing a mind map.Step1 Lead in.Task 1: Watch a short vid

2、eo and try to complete the letter.Dear sir/madam, Im Stella, who bought a cell phone in your shop the other day. I feel bad to trouble you but I am unsatisfied with it . The reasons for my dissatisfaction are as follows. For one thing, . For another, Whats worse, .Above all, I appreciate it if you r

3、eplace it for me or give me a refund. Thank you for your consideration and Im looking forward to your reply. Sincerely yours, StellaStep2 Summarize the structure of the letter by drawing the mind map based on the writing. Mind map:Step 3 Focus on Part 2 -How to express the problems clearly and effec

4、tively Try to imagine what happened and draw the mind map.Task 2(Group1-6):When having beef noodles in the restaurant last weekend, something unhappy happened.Mind map:Writing:Task 3(Group7-12): I took the international flight No. XY123 home yesterday but I had a bad experience.Mind map:Writing: Ste

5、p 4 Practice makes perfect 学以致用Task 4: Watch a short video of the story between Mr. Chen and the receptionist（前台接待员）, try to finish Part 2 of the letter of complaint and draw the mind map.今年圣诞节，成功人士Mr. Chen 出国旅游，入住了全球著名的Hilton Hotel，当洗完澡后，他发现,房间竟然没有hair dryer，于是他就去酒店前台（Hotel Reception）Mind map:Dear

6、manager, I feel so happy that I lived in Hilton Hotel this Christmas, but now Im writing to complain about your service. In a word, I hope you can investigate the problem and make an apology to me. Thank you for your time.Sincerely yours,Chen Homework书面表达假如你是李华，上周在某网店购买了一本英文字典,由于字典质量问题，给该网站的负责人写一封投诉

7、信。AspectsAssessmentYes/NoContentDoes it include a complete mind map?Does it add details logically and reasonably?AppearanceIs the handwriting good?LanguageIs the expression appropriate?Are there any good words and expressions? If yes, take some notes.注意：词数100左右；可适当增加细节，以使行文连贯.Learning by sharing (Evaluation)