2019-2020学年译林版英语选修八新素养同步阅读强化训练(三) WORD版含解析.doc
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- 2019-2020学年译林版英语选修八新素养同步阅读强化训练三 WORD版含解析 2019 2020 学年 译林版 英语 选修 素养 同步 阅读 强化 训练 WORD 解析
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1、高考资源网() 您身边的高考专家阅读强化训练(三)(建议用时:25分钟) 阅读理解An inflexible attitude might just be the enemy of great customer service. The story from Sainsburys supermarket proves that they know how to take care of customers, and it also highlights how your support team should spot great opportunities to do things that
2、 are out of ordinary.Lily Robinson, who insists that she is three and a half years old, was quite confused by one of Sainsburys products called tiger bread. In her eyes, the bread didnt look like a tiger at all, and in fact looked very much like a giraffe. With a little assistance from mom and dad,
3、Lily Robinson wrote a letter to Sainsburys Customer Service Department, suggesting that the bread should be called giraffe bread.To her surprise, customer support manager Chris King told her that he couldnt agree more. He wrote, “I think renaming tiger bread giraffe bread is a brilliant idea. It loo
4、ks much more like the blotches(斑点) on a giraffe than the stripes(条纹) on a tiger, doesnt it? The first baker who made it a long time ago thought it looked like a stripy tiger. Maybe he was a bit silly.” He included a 3 gift card, and signed the letter with Chris King.Lilys mom enjoyed the letter and
5、ended up posting it on her blog. Before long, the cute correspondence(信件) became a hit, and it caused much pressure for Sainsburys.Knowing the customer was certainly right in this case and spotting an unusual opportunity to do something fun, Sainsburys_has_now_given_in_to_popular_demand,_with puttin
6、g signs around their stores that give a humorous nod to Lilys original idea, “We should express our sincere thanks to one of our customers for her clever suggestion. Dont worry. The recipe hasnt changed and the bread still tastes as great as ever.”Sainsburys says that Chris King has left the company
7、 and returned to university to study to be a primary school teacher.【解题导语】小女孩Lily写信建议Sainsburys超市的老虎面包更名为长颈鹿面包,公司客户经理Chris King积极回应,展现了其在客户服务方面的优良作风。1What can we infer about Sainsburys according to the passage?AIt is a wonderful bread company.BIt respects customers and is creative.CIt is on the top
8、of the supermarket industry.DIt usually has disagreements with customers.B解析:推理判断题。根据第一段的The story from Sainsburys.out of ordinary.及下文的内容可知,该公司尊重顾客且富有创意。2What is Chris Kings attitude towards Lilys letter?AIndifferent.BPuzzled.CCautious. DFavorable.D解析:观点态度题。根据第三段的第一句和第二句话可知,Chris King赞成Lily的意见,认为她的建
9、议很不错。3What does the underlined sentence in the last but one paragraph mean?AThe giraffe bread is in great demand now.BSainsburys has changed the name of the bread.CSainsburys became very popular on the Internet.DThe customers of Sainsburys called for better service.B解析:句意理解题。根据倒数第二段的.with putting si
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