江苏省仪征市2014高考英语阅读理解三月训练(12)及答案.doc
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1、江苏省仪征市2014高考英语阅读理解三月训练(12)及答案阅读理解 Its interesting to see how people make use of the time they spend on public transport in Indian cities like Delhi and Mumbai.In crowded buses and trains people manage to take a short nap and some even reach the snoring stage. Or they spread out a newspaper over mult
2、iple knees and arms to read about the latest sport results or political crisis.Then there are the experienced travellers who have been playing cards with the same group over the last decade or so. They even have their specific seats so well-worn that you can make out the shape of their backsides.The
3、re is no doubt about it. Travelling by public transport is being in the thick of the seasons of life a sweaty life in summer where people, blissfully unaware of the rivers of sweat running down their brows and inside their clothes. At the first smell of a perfumed man or woman boarding the stuffy bu
4、s or train, most people feel they are reborn.During the rains you cant avoid getting wet or muddied. The windows, almost always, are not a perfect fit and if youre not drenched by a sudden, heavy rain shower then you are bound to catch a jet spray of muddy water caused by a fellow motorist driving f
5、ast through a puddle.Rains are a perfect time for people to switch their old umbrellas for new ones. Since there are so many that look alike, its impossible to tell whose is whose.Winter is the time when it feels good or at least warm to be part of a crowd. It is amazing how much the collective brea
6、ths of a 100 or so people can raise the freezing temperature inside. Looking at the masses dressed in their bright red pullovers or green coats, its fun to imagine what faces lie beneath their dark woolen hats.The cold winter passes, making way for spring. It is impossible not to see every little fl
7、ower by the wayside blooming proudly. And the warm sun manages to transmit some of their pleasantness to the inside of a bus or train.Now, wouldnt it be perfect if we had a public transport worth the name in all our cities?6. On Indian public transport, you can always expect to see people _.A. sleep
8、ing and reading newspapersB. arguing and playing gamesC. enjoying the view and playing cardsD. carrying umbrellas and whispering politely7. According to the author what will make passengers feel refreshed during summer travelling?A. The cool evening breeze.B. The rain pouring over their clothes.C. T
9、he joy of a game of cards.D. The sweet fragrance of a new passenger.8. If you see people in colourful clothing and breathing heavily, you are probably travelling during the _. A. summerB. rainy seasonsC. winterD. spring9. We can infer from the passage that _.A. Indian people dont mind switching umbr
10、ellas with others B. almost everyone in India wears perfume when they go outC. the buses and trains are old and in poor conditionsD. Indian transport is the most crowded in the world10. What is the tune of language used in this passage?A. Humourous. B. Critical. C. Frightening. D. Concerned.【参考答案】61
11、0、ADCCA 阅读理解High-quality customer service is preached(宣扬) by many, but actually keeping customers happy is easier said than done.Shoppers seldom complain to the manager or owner of retail store, but instead will alert their friends, relatives, co-workers, strangers and anyone who will listen.Store m
12、anagers are often the last to hear complaints, and often find out only when their regular customers decide to frequent their competitors, according to a study jointly conducted by Verde group and Wharton school.“Storytelling hurts retailers and entertains consumers.” Said Paula Courtney, president o
13、f the Verde group. “The store loses the customer, but the shopper must also find a replacement.”On average, every unhappy customer will complain to at least four other, and will no longer visit the specific store for every dissatisfied customer, a store will lose up to three more due to negative rev
14、iews. The resulting “snowball effect” can be disastrous to retailers.According to the research, shoppers who purchased clothing encountered the most problems. Ranked second and third were grocery and electronics customers.The most common complaints include filled parking lots, cluttered(塞满了的) shelve
15、s, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople.During peak shopping hours, some retailers solved the parking problems by getting moonlighting local police to work as parking attendants. Some hired flag wavers to direct customers to empty peaking spaces. This guid
16、ance got rid of the need for customers to circle the parking lot endlessly, and avoided confrontation between those eyeing the same parking space.Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales repre
17、sentatives on hand to answer questions. Most importantly, salespeople should be diplomatic and polite with angry customers.“Retailers whore responsive and friendly are more likely to smooth over issues than those who arent so friendly.” Said professor Stephen Hoch. “Maybe something as simple as a gr
18、eeter at the store entrance would help.”Customers can also improve future shopping experiences by filing complaints to the retailer, instead of complaining to the rest of the world. Retailers are hard-pressed to improve when they have no idea what is wrong.8. Why are store managers often the last to
19、 hear complaints?A. Few customers believe the service will be improved.B. Customers would rather relate their unhappy experiences to people around them.C. Customers have no easy access to store managers.D. Most customers wont bother to complain even if they have had unhappy experiences.9. Shop owner
20、s often hire moonlighting police as parking attendants so that shoppers .A. can find their cars easily after shoppingB. wont have trouble parking their carsC. can stay longer browsing in the storeD. wont have any worries about security10.What contributes most to smoothing over issues with customers?
21、A. Design of the store layout. B. Hiring of efficient employees.C. Manners of the salespeople. D. Huge supply of goods for sale.11.To achieve better shopping experiences, customers are advised to .A. voice their dissatisfaction to store managers directlyB. shop around and make comparisons between st
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