Unit 23 Conflicts Writing_ A Letter of Complaint作业答案.docx

1、Unit 23 ConflictsWriting: A Letter of ComplaintWatch the micro-class introducing the letter of complaint and complete the following notes.1. What is a complaint letter? Why do we write a complaint letter? A letter written to inform the target organization of the problem and ask for a desired solutio

2、n. To solve the problem in a peaceful way.2. Complete the layout and put down sentence patterns of a complaint letter.Heading (your name, address & other info.)SalutationDear Sir or MadamPart 1 IntroductionI am writing to issue a complaint aboutI am writing to inform you thatEnclosed/attached are my

3、 receiptPart 2 ReasonsIn you advertising, you claim that howeverI am disappointed by its quality becauseThe after-sale service that I received is terriblePart 3 DemandTo resolve the problem, I would like you to I would require thatUnless I get a satisfactory reply, I will .Part 4 ClosingI would be g

4、rateful if you.I would appreciate it if youLooking forward to your earliest reply.Signature(your sincerely/faithfully, )3. Complete the notes.A complaint letter is usually written to a stranger or an organization, so it should be written in a formal style. While writing a letter of complaint, you ne

5、ed to keep calm and be polite because the purpose of writing a complaint letter is to solve the problem, and the recipient is the person who can offer help instead of the one who causes the problem. Do not personally pin your blame on anyone. While stating any further action, you should make sure that you have the receipt, guarantee, warranty or any other proof of the purchase in hand.